Terms of Service

Effective Date: September 24, 2026

Welcome to ANMIRA. These Terms of Service govern your use of the ANMIRA website and your purchase of products from our online store.

By accessing our website, browsing our products, placing an order, or using any service provided by ANMIRA, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. About ANMIRA

ANMIRA is an online e-commerce store serving customers in Pakistan and offering products across multiple categories, including fashion, beauty, home, kitchen, electronics, lifestyle, and other consumer products.

Throughout these Terms, the words "ANMIRA," "we," "us," and "our" refer to ANMIRA. The words "you," "customer," and "your" refer to the person using our website or placing an order.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order.

• Use the website only for lawful purposes.

• Not misuse, disrupt, damage, or attempt to gain unauthorized access to our website or systems.

• Not use our website for fraudulent, abusive, or deceptive activities.

• Not reproduce, copy, or exploit our content for commercial purposes without our written permission.

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However:

• Product colors may appear slightly different depending on your screen or device.

• Product dimensions and specifications may have minor variations where applicable.

• Actual packaging may differ from product images.

• Manufacturers may make changes to product design, packaging, or specifications.

ANMIRA does not guarantee that every product image or description will be completely identical to the physical product in every respect.

4. Product Availability

All products are subject to availability.

A product displayed on our website may become unavailable before or after an order is placed. In such cases, ANMIRA may contact you regarding an alternative, replacement, or cancellation where appropriate.

We reserve the right to limit the quantity of products that may be purchased by a customer.

5. Prices & Payments

All product prices displayed on our website are shown in Pakistani Rupees (PKR) unless otherwise stated.

ANMIRA reserves the right to change product prices, discounts, promotions, or offers at any time without prior notice.

The price applicable to your order will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing or system errors.

Available payment methods may include Cash on Delivery (COD), bank transfer, card payments, digital payment services, or other methods displayed at checkout.

Payment methods may vary depending on location, product, availability, and other applicable conditions.

6. Order Placement & Confirmation

When you place an order through ANMIRA, you are making a request to purchase the selected product(s).

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, phone call, or another available communication method.

An order confirmation does not necessarily mean that ANMIRA has guaranteed fulfillment of the order.

We reserve the right to cancel, modify, or decline an order in circumstances including:

• Product unavailability

• Incorrect or incomplete customer information

• Suspected fraudulent activity

• Pricing or technical errors

• Duplicate or unusually large orders

• Delivery limitations

• Other circumstances affecting our ability to fulfill the order

If we cancel an order after payment has been received, an eligible refund will be processed through an appropriate method.

7. Cash on Delivery Orders

For Cash on Delivery orders, payment is required when the order is delivered.

Customers are expected to provide accurate contact and delivery information and remain available to receive confirmed orders.

Repeated refusal of legitimate COD orders, intentional false orders, or misuse of the COD service may result in restrictions on future orders.

8. Shipping & Delivery

ANMIRA works with third-party courier and logistics providers for order delivery.

Delivery times shown on our website or communicated by our team are estimates and may vary because of:

• Courier delays

• Weather conditions

• Public holidays

• Traffic or logistical issues

• Incorrect customer information

• Remote or difficult-to-access locations

• Unforeseen circumstances

ANMIRA is not responsible for delays caused by circumstances beyond our reasonable control.

Customers are responsible for providing a correct and complete shipping address and valid contact information.

9. Returns, Exchanges & Refunds

Our 7-Day Return & Refund Policy applies to eligible purchases.

Customers should review our Return & Refund Policy before placing an order.

Return eligibility may depend on the product category, condition of the item, reason for return, and other applicable conditions.

Please note that certain products may be non-returnable for hygiene, safety, customization, or product-specific reasons.

10. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact ANMIRA within the applicable return period.

We may request photographs, videos, order details, packaging information, or other evidence to investigate the issue.

Where appropriate, ANMIRA may provide a replacement, exchange, refund, or another suitable resolution in accordance with our Return & Refund Policy.

11. Promotions & Discounts

ANMIRA may occasionally offer promotional codes, discounts, bundles, flash sales, free shipping, or other promotional offers.

Unless otherwise stated:

• Promotions cannot be exchanged for cash.

• Promotional offers may have specific eligibility requirements.

• Only one promotional code may be used per order.

• Promotions may have expiry dates or limited quantities.

• ANMIRA may modify or discontinue a promotion at any time.

Specific promotional terms displayed at the time of an offer will apply.

12. Intellectual Property

All content displayed on the ANMIRA website, including but not limited to:

• Logos

• Brand names

• Product images

• Graphics

• Videos

• Text

• Product descriptions

• Website design

• Layout and visual elements

is owned by or used with permission by ANMIRA and/or its relevant content providers.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

13. Customer Reviews & User Content

If you submit a product review, photograph, video, comment, testimonial, or other content to ANMIRA, you represent that:

• The content is truthful and not misleading.

• You have the right to submit the content.

• The content does not violate the rights of another person.

• The content does not contain unlawful, abusive, threatening, or inappropriate material.

By submitting content, you allow ANMIRA to use, reproduce, display, or publish that content for legitimate business, promotional, or marketing purposes, subject to applicable requirements.

ANMIRA reserves the right to remove content that it considers inappropriate, fraudulent, offensive, irrelevant, or inconsistent with these Terms.

14. Third-Party Services & Links

Our website may use or connect with third-party services, including Shopify, payment providers, courier companies, analytics services, advertising platforms, social media platforms, and other applications.

These third parties may operate under their own terms and privacy policies.

ANMIRA is not responsible for the independent practices, policies, availability, or content of third-party websites and services that we do not control.

15. Website Accuracy & Availability

We strive to keep the ANMIRA website available, secure, and accurate.

However, we do not guarantee that:

• The website will always be available without interruption.

• All website content will always be error-free.

• All product information will always be completely current.

• The website will be free from technical issues or harmful elements.

We may temporarily suspend or modify the website for maintenance, updates, security, technical reasons, or other business purposes.

16. Limitation of Responsibility

To the extent permitted by applicable law, ANMIRA will not be responsible for losses arising directly from circumstances outside our reasonable control, including courier delays, technical interruptions, third-party service failures, natural events, or incorrect information provided by the customer.

Nothing in these Terms is intended to exclude any responsibility that cannot lawfully be excluded.

17. Prohibited Activities

You may not use ANMIRA's website to:

• Commit fraud or engage in unlawful activity.

• Submit false or misleading information.

• Abuse promotional offers.

• Place orders using unauthorized payment methods.

• Attempt to interfere with website security or operation.

• Copy or misuse ANMIRA's intellectual property.

• Harass, threaten, or abuse ANMIRA staff, delivery personnel, or other customers.

• Use automated systems to access or scrape the website without authorization.

We reserve the right to take appropriate action against activity that violates these Terms.

18. Privacy

Your use of the ANMIRA website is also subject to our Privacy Policy, which explains how we collect, use, process, and protect customer information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

19. Changes to These Terms

ANMIRA may update these Terms of Service from time to time to reflect changes to our products, services, website, business practices, or other applicable requirements.

Any updated Terms will be posted on this page with a revised Effective Date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

20. Governing Terms

These Terms are intended to apply to transactions and services provided by ANMIRA in Pakistan and will be interpreted subject to applicable laws and requirements.

Where a specific law provides mandatory rights or protections to a customer, nothing in these Terms is intended to remove or reduce those rights.

21. Contact Us

For questions regarding these Terms of Service, orders, products, returns, or other customer-service matters, please contact us:

ANMIRA Customer Support
Email: anmirastore@gmail.com
WhatsApp: 0341-0309227
Business Address: Shahbazwala chak227/9R,tehsil Fort Abbas,District bahawalnagar
Business Hours: 6am-6pm

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